ScanStudio

Subscription and purchases

ScanStudio PRO is available as a subscription in the App Store. Purchase, billing, renewal and cancellation are handled entirely through your Apple Account. We do not receive any payment data.

[check: the current app code does not yet contain an in-app purchase or subscription. Once it is built in, add prices, durations, any free trial and the exact path in the app to this page.]

How the subscription works

  • Payment is charged to your Apple Account when you confirm the purchase.
  • The subscription renews automatically unless you cancel it at least 24 hours before the end of the current period.
  • After cancelling, you can keep using PRO until the end of the period you have already paid for.
  • Deleting the app does not cancel the subscription.

Restore your subscription

If ScanStudio PRO is not unlocked after reinstalling or on another device:

  1. Check that you are signed in on your device with the same Apple Account you used to subscribe (“Settings › Walerij Zacher”).
  2. Open ScanStudio. An active subscription is usually recognised automatically.
  3. If not: [check: add the path in the app once it exists, e.g. “Settings › ScanStudio PRO › Restore Purchases”.]
  4. Check under “Settings › Walerij Zacher › Subscriptions” whether the subscription is still active.

Manage or cancel your subscription

On iPhone or iPad:

  1. Open the Settings app.
  2. Tap your name at the top.
  3. Tap Subscriptions.
  4. Choose ScanStudio and tap Cancel Subscription – or change the duration there.

You can also reach your subscriptions in the App Store: tap your profile picture at the top right, then Subscriptions.

We cannot cancel or change subscriptions for you, as we have no access to your Apple Account.

Refunds

Refunds for App Store purchases are handled exclusively by Apple. To request a refund:

  1. Go to reportaproblem.apple.com and sign in with your Apple Account.
  2. Choose “I would like to …” and then “Request a refund”.
  3. Choose the reason and then select your ScanStudio purchase.
  4. Submit the request. Apple decides on the refund and informs you by email.

Changing devices

Your subscription is tied to your Apple Account, not to a device. On a new iPhone or iPad with the same Apple Account you can keep using ScanStudio PRO (see “Restore your subscription”).

Your documents are not part of the subscription. They are stored only on your device and are not transferred via a ScanStudio cloud. To take them with you, set up the new device from a backup of the old one or transfer the data directly from device to device with “Quick Start”. More on the Support page.

Questions?

Write to us at stewa.studio@icloud.com.